FAQ

For any enquiries, we invite you to contact us via our form.

Orders typically arrive in 3-7 business days. You can track your order using the the tracking link provided in your delivery confirmation email.

Free standard shipping is available on all 100ml fragrances. All other items are calculated on checkout.

We ship to all 50 US states. Please visit our Shipping Policy for a full list of available shipping counties: Shipping Policy.

If an item is out of stock, you’ll see a notification on the product page. In some cases, we may offer a ‘back in stock’ alert - just enter your email to be notified as soon as it becomes available.

No, you don’t need an account to place an order - you can checkout as a guest.

You can track the status of all orders from your email confirmation. A dedication tracking link will let you see exactly where you order is.

We pride ourselves on providing a great customer experience. If an item is damaged or incorrect,  you can return the product to us within 14 days from receiving it. Please see our return policy here: returns policy.

If you are missing an item, please email at right away and we’ll make it right. Email us at hello@lauraashleybeauty.com. 

Please see our return policy here: returns policy.

Typically, refunds take 14 business days to appear in the customer’s account once processed - though this can vary depending on individual banks and payment methods.

Unfortunately, we do not offer exchanges

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop.

Absolutely. Our website is built on Shopify, a leading e-commerce platform trusted by millions worldwide. All transactions are secured using industry-standard SSL encryption, ensuring your payment details are fully protected.

We do not store your card details, and all payments are processed securely via trusted providers like Shopify Payments, PayPal, Apple Pay, and others.

Your privacy and security are extremely important to us - shop with confidence.

Currency you pay in is determined by your geo location.

You will receive an email notification if your payment was declined with more information. You may also contact your bank for more information.

No, there are no additional costs

All our fragrances are created in France, and are manufactured in the UK.

Join us on Instagram at @lauraashleyparfum

Yes, these fragrances are manufactured under license by NIVANA BRANDS LTD. ®️& ©️ 2026 Laura Ashley Brands.